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Your guide to cyberbullying

Cyberbullying. Trolling. Outing. Cancelling. Doxxing. 

Hanging out online is great! Until it's not.

Cyberbullying can look like lots of different things and can happen on different technologies, games, sites and apps. If something online brings you down and impacts your wellbeing, there's stuff you can do and people who can help.

   

If you experience cyberbullying, here's what you can do!

Online bullying can include:

  • Verbal abuse
  • Humiliating someone
  • Spreading rumours or lies
  • Setting up fake profiles
  • Excluding others
  • Harassment
  • Threats

If you are being cyberbullied, it's not your fault and there are things you can do. Try following our 4S steps.

The 4S steps method

An illustrated person wearing headphones and holding a game controller, surrounded by on‑screen message bubbles containing insults and threats.

Stay calm

Cyberbullying can trigger a lot of emotions. It's important you don't panic or retaliate as sometimes that can make things worse. It's always a good idea to respond when you are feeling calmer and have a clear mind.

Screenshot

Take screenshots. It's important to keep the evidence if you have to report. If you find you keep looking at the screenshots or that having these saved are impacting on you, send a copy to someone you trust (e.g. a parent) and then delete your own copy.

Shut it down

You can block the person and report the cyberbullying to the game, site or app it occurs on. In most cases, cyberbullying is against their terms and conditions of use and should be removed.

If you are unhappy with the response you get or the cyberbullying is not removed after being reported, you can also report it to eSafety.

Support

Report the cyberbullying to more than one trusted adult and keep on talking to them until the situation is resolved. You could talk to a parent, a teacher, your school counsellor, another family member and Kids Helpline to name a few.

 

   

Report cyberbullying

If you're dealing with cyberbullying, you're not alone! You can make a complaint to the Office of the eSafety Commissioner.

   

I blocked and reported the cyberbullying... Now what? How do I feel better again?

Cyberbullying can impact on your self-esteem and self-worth. But, there are things you can do to heal and be resilient!

Our brain has a 'negativity bias', which means that we are more likely to remember criticisms than compliments, which is why cyberbullying can have such a big impact on us. There are things that, for some people, can actually help you to make your wellbeing even better than it was before you experienced the bullying! This is known as "Post-Traumatic Growth". This isn't always easy and can take time and practice, so it's okay if you find yourself feeling down or stuck at first.

Here are some other things that can really help!

  • Reframe it – try to find positives that came about as a result of a bad situation.
  • Find meaning or purpose – sometimes going through something tough can make us stronger or teach us something new.
  • Focus on what you can control – you didn’t choose the bad thing that happened, but you can choose what happens next.
  • Prepare for next time – hopefully it won't happen again, but we can't always avoid bad things. It can help to have a plan around what you might do differently instead!
  • Get support – if you find this stuff impacts you more severely than expected, or longer than you think it should, you can talk to someone you trust like a parent, teacher, friend or Kids Helpline.
An infographic titled “Resilience 101: How to Get Through Hard Times”, showing illustrated steps and tips such as standing up for yourself, coping with challenges, learning from mistakes, and getting help.
"If you are dealing with one-off mean comments, it can sometimes be a good idea to respond with kindness and a sense of humour. If you think someone is trolling you and wants you to get emotional or argue with them, ignoring them can stop stuff from escalating." - Amanda, Kids Helpline Counsellor.

   

How can I respond to mean stuff online?

In some cases, using humour can be a great way to defuse a situation where someone has said or done something mean.

It's especially helpful in cases where others are trying to upset you or make you argue back. Here's some inspiration!

A photo of a dog lying on a bed using a laptop, with text that reads: “you think I’m a dog? what a compliment! I. LOVE. DOGS.”.
A graphic with handwritten text that reads “I give your insult 6/10 for creativity”.
A photo of a person holding a hair dryer, with text that reads “me reacting to your insult”.
A photo of a person in a forest scene looking at a sloth, with text that reads: “Here you can find the rare ‘keyboard warrior’ in their natural habitat. Let’s observe, shall we?”.
A photo of a duck swimming in water, with text that reads “me” above the duck and “haters” to the right.

   

A comic‑style illustration titled “Hiro, Madison & Tyler – When your friend is being bullied…”, showing multiple panels of young people at school, on a bus, and using a phone with message bubbles.

What would you do if your friend was being cyberbullied?

You can be an online upstander and help those who are being cyberbullied.

Cyberbullying isn't a personal problem, it's a social problem, which means we all have a responsibility to prevent and stop it. Cyberbullying hurts everyone involved – the person being bullied, those who witness the bullying, and even the person doing the bullying. You can be an 'upstander' by reporting and supporting. Reporting can let the person doing the bullying know that their behaviour is inappropriate and can encourage them to get support.

Learn more about how to be an upstander with our comic about Hiro, Madison and Tyler and how they stood up to cyberbullying.

Read the comic

   

Calling all gamers!

Lots of young people tell us they love gaming, but they don't love the inappropriate behaviour that they experience in them, such as abuse, being ditched or ganged up on.

Managing those boundaries in gaming can be tricky. On the one hand, you might want to fit in and know that a bit of competition is actually something that makes the game fun. On the other, you might be feeling stuck around how to respond when your mates turn on you or just do stuff that makes you feel uncomfortable. It might not be clear if this kind of behaviour is bullying, or just part of the gaming experience.

Check out our article on bullying in games to learn some tips and tricks on managing your boundaries to ensure you continue having fun gaming.

Online gaming: am I being bullied?

Five ways to deal with bullying in games

  • Take a break for a while
  • Mute the other players
  • Turn off the chat function
  • Report the bullying
  • Start a different game

 

   

Need some tips?

Check out these videos! 

   

Lots of young people experience cyberbullying

In 2019, Kids Helpline responded to 2,659 cyberbullying counselling contacts on phone, email, and webchat. 

We have a lot of great self-help information and resources on our webpage. Whether you need help with cyberbullying, online bullying in gaming, or any other kind of online issue, things can get better.

   

You don't have to figure it out alone

Whatever’s going on, it can help to talk things through with someone who will listen without judgement.

Give us a call or start a webchat to get respectful and confidential support.

Contact us!

Call 1800 55 1800 or start a webchat

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This content was last reviewed 12