Careers at Kids Helpline
Want to work for a nationally recognised service that plays a critical role in protecting children and young people?
When we are recruiting, we welcome applications from passionate people interested in making a difference in the lives of children and young people.
If you have a degree in psychology, counselling or a related discipline and a minimum of one year's experience in counselling, you may be eligible to apply!
Kids Helpline is a service of yourtown.
Check out our careers page at yourtown to view open roles and submit your application. Work at Kids Helpline
Benefits of joining our team
Use the latest technology to engage with children and young people and develop a broad range of skills and practical experience.
Make a difference in the lives of children and young people.
Flexible rosters/shifts - part time, full time and work from home* available.
Ongoing professional support and feedback around practice, skills and career development.
*Opportunities to work from home for staff who can do so safely and confidently, and have completed our onboarding and training process.
"There are so many things I enjoy about being a counsellor at Kids Helpline. I really enjoy connecting with and supporting young people in the way they want to communicate, being available for them when they need it- no appointments, no waitlists and no fees so young people get support in the moment." - Leo, Kids Helpline Counsellor
A day in the life of a counsellor
"Dear diary, today I worked a 6pm to 2pm shift.
After quickly checking my work emails, I started off my shift providing support on webchat with a young person I speak with in an ongoing way. We have been connecting regularly for over 3 months now, and it has been such a privilege to support them through their mental health experiences!
I then took some calls out of the queue. I received a range of calls - some were young people wanting information about the service, some were asking to speak with their regular counsellors - before I had a great counselling session with a young person who is going through a breakup.
After I had completed my case notes, I responded to a supervisor’s request to make an outbound call to a client referred to us from eSafety, before having my dinner break.
After dinner, I answered a call out of the queue. The young person was experiencing anxiety and feeling unsafe. While I connected with them and explored what was happening for them, I requested support from a supervisor who helped me with safety planning and a 3-way call to the young person’s mental health team. I had a great debrief with the supervisor afterwards, which really helped support me and gave me a chance to reflect on my counselling practice.
Finishing my notes took me to the end of the shift. All in all, a pretty good shift!"
-Amanda, Kids Helpline Counsellor
Here's some info about each workplace location...
We have Kids Helpline locations in Brisbane, Sydney, and Melbourne. We also have opportunities to work from home!*
Brisbane, Queensland
Where it all started in 1991!
Getting there: The Brisbane Office is located close to the CBD and is easily accessible by public transport, particularly trains and buses. Free secure onsite car parking is available for night and weekend shifts. For Monday to Friday day shifts, onsite parking is available on a first-in basis. Metered street parking is also available.
What’s around: The QLD site is a short walk from a range of restaurants, cafés and entertainment areas.
What’s onsite: The site itself includes a full working kitchen and ‘end of trip’ amenities. The counselling centre additionally includes a kitchenette, a break room where counsellors can rest and entertainment including Xbox and TV spaces. There is also a creative social club that supports team connection.
Sydney, New South Wales
Energetic and always ready to listen
Getting there: The NSW Office is located in Western Sydney and is easily accessible by public transport, particularly trains and buses. There is secure, paid parking within the building.
What’s around: The office is located right above a large shopping centre and there are a lots of cafés, shops and restaurants available close by.
What’s onsite: The site itself includes two kitchenettes, meeting spaces and break rooms. There is also a very active social club, celebrating events with decorations, food and fun activities.
Melbourne, Victoria
The cool younger sister
Getting there: The Melbourne office is located centrally and easily accessible by train, tram or bus. There is secure paid parking located nearby
What’s around: A short walk from a large shopping centre, the site is a short walk from cafés, restaurants and entertainment areas.
What’s onsite: The site includes a kitchenette and meeting room. With breakout and “quiet spaces” throughout the office. The site is Kids Helpline’s smallest and has a united, supportive team who invest in connecting together and supporting each other.
Want to know what it's like to work at Kids Helpline? We've got you covered.
