Accessibility Statement

At Kids Helpline, we want everyone to be able to access information, support and services on our website.

We are committed to making our website accessible and inclusive for all users, including children and young people, people with disability, and people using assistive technologies such as screen readers.

We work towards meeting the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continue to improve the accessibility of our website through ongoing review, testing and improvements.

 

Our Commitment to Accessibility

We work to make our website:

  • Easy to use with a keyboard, mouse, touchscreen or assistive technology.
  • Structured with clear headings and page layouts to support screen readers and other accessibility tools.
  • Designed with sufficient colour contrast to improve readability.
  • Responsive across different devices, screen sizes and orientations.
  • Usable when text is resized or pages are zoomed.
  • Supported by meaningful alternative text for images and other non-text content where appropriate.
  • Built with clear labels and instructions for forms and interactive elements.
  • Designed so information is not communicated by colour alone.

 

Accessibility Features

To support a wide range of users, this website includes:

  • Consistent navigation and page layouts.
  • Skip-to-content functionality to help keyboard and screen reader users move around the website more easily.
  • Logical heading structures to support understanding and navigation.
  • Keyboard-accessible menus, forms and interactive components.
  • Visible focus indicators to help users identify where they are on a page.
  • Support for modern screen readers and browser accessibility features.
  • Responsive design that adapts across desktop, tablet and mobile devices.

 

Ongoing Improvement

Accessibility is an ongoing process. We regularly review and test our website against accessibility standards and look for ways to improve the experience for everyone who uses it.

We use a combination of automated and manual accessibility testing to help identify and address issues as our website evolves.

While we aim to make all content accessible, some older content, third-party tools or embedded content may not yet fully meet accessibility requirements. When issues are identified, we work to address them as part of our ongoing improvement program.

 

Need Help Accessing This Website?

If you're having trouble using any part of this website or accessing information, we'd like to hear from you.

Please get in touch and let us know about the issue. We'll do our best to help you access the information you need in a format that works for you and improve the experience for everyone who uses our website.

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