How Kids Helpline can help your child

Parenting your child through each age and stage can bring some challenges!

You don’t have to handle everything alone, especially things you haven't experienced before.

Knowing what kind of help is available from Kids Helpline means you have the option of getting your child extra support when they need it.

“I was unsure how it would go, but my daughter said she found the Kids Helpline counsellor really easy to talk to.” – Mum of 15 year old

You and your child are not alone! Kids Helpline is always open - 24 hours a day, every day of the year. They can help with any issue, anytime.

Professional support from someone outside the situation

No question or problem is too big or too small

Evidence-based counselling from qualified experienced counsellors

Strategies tailored to suit your child and their needs

Referrals to other services if needed

Support in a crisis plus ongoing counselling

Information plus helpful tips and strategies

Support with issues online such as cyberbullying

Deciding to talk to a counsellor can be a big step for your child.

You, or another relative or friend, can help them make the call
It’s a free call even from a mobile phone
They can ring for a chat and ask questions
They can ask for a male or female counsellor
They can ask for the counsellors name and talk to them again
Calls can be anywhere from 5 minutes to 50 minutes
Your child can request an interpreter
Kids Helpline will not tell anyone what they talk about unless your child or someone else is in a life threatening situation