After quickly checking my work emails, I started off my shift providing support on WebChat with a young person I speak with in an ongoing way. We have been connecting regularly for over 6 months now, and it has been such a privilege to support them through their mental health experiences!
I then took some calls out of the queue. I received a range of calls - some were testing the service, some were asking for information - before I had a great chat with a young person who is going through a breakup.
Things were a little quieter, so I replied to some counselling emails, before having my dinner break.
After dinner, I answered a call out of the queue. The young person was experiencing some risk. Fortunately, a supervisor supported me to support them and everything turned out ok. I had a great debrief with the supervisor afterwards, which really helped support me and gave me a chance to reflect on my counselling practice.
Finishing my notes took me to the end of the shift. All in all, a pretty good shift!"
-Amanda, Kids Helpline Counsellor