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Welcome & privacy

Parentline Chat

Welcome to Parentline web counselling - we're glad you're here.

Your safety is our top priority. If you or someone close to you is in immediate danger, please call 000.

To get started, we just need a few details about you. If you feel comfortable, please fill out this form.

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Please note, your privacy is important to us. Everything you share with Parentline is confidential, unless we believe you or someone else is at risk of harm, or we are required to share information by law to keep people safe.

The conversation and information you provide will be recorded and may be used for quality assurance purposes.

For more information about how we protect your personal information, read our full privacy notice here: Parentline privacy notice .

Before you continue, please confirm you agree to our privacy notice.

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Welcome to Parentline Web Counselling

We hope to connect you with a counsellor quickly, but sometimes you may need to wait during busy periods.

Queue status

You are currently in the queue.

Important information

Please keep this window open. We’ll let you know when a counsellor is ready to talk.

If you can’t accept the session within 5 minutes, the counsellor may need to close the session to help others waiting.